Privacy Policy

1. Introduction

Web Experts places great importance on protecting the personal information of its clients, prospects, partners, suppliers, and visitors.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information obtained in the course of our professional activities and through the use of our website.

This policy is established in accordance with the Act respecting the protection of personal information in the private sector (Law 25), as well as the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or communicating with us, you acknowledge that you have read and understood this Policy.

2. Privacy Officer

In accordance with applicable legal requirements, Web Experts has designated a Privacy Officer.

For any questions regarding this Policy or to exercise your rights:

Web Experts

1555 Boulevard de l'Avenir, Suite 306
Laval (Québec) H7S 2N5

Email: hello@web-experts.ca

Phone: 514-234-2989

3. Personal Information Collected

Depending on your interaction with us, we may collect the following information:

Identification Information

• First and last name;
• Company name;
• Position or professional title;
• Email address;
• Phone number.

Commercial Information

• Information related to your business;
• Business needs;
• Project-related information;
• Communication history.

Technical Information

• IP address;
• Device type;
• Operating system;
• Browser used;
• Browser language;
• Pages visited;
• Time spent on the site;
• Visit source;
• Browsing data.

4. Methods of Collection

Personal information may be collected when you:

• Fill out a contact form;
• Request a quote;
• Book a meeting;
• Download a document;
• Subscribe to a newsletter;
• Communicate with us by phone or email;
• Browse our website.

5. Consent

Web Experts collects, uses, and discloses personal information with the consent of the individual concerned, except where the law permits or requires otherwise.

Consent may be obtained notably:

• By voluntarily completing a form;
• By requesting services;
• By booking a meeting;
• By voluntarily communicating with our team;
• By accepting cookies when required.

You may withdraw your consent at any time by contacting us.

However, withdrawing your consent may limit our ability to provide certain services or respond to certain requests.

6. Use of Personal Information

The personal information collected may be used to:

• Respond to information requests;
• Provide our services;
• Prepare quotes;
• Manage projects;
• Follow up with clients and prospects;
• Improve our services;
• Personalize the user experience;
• Conduct statistical analyses;
• Fulfill our legal obligations.

7. Cookies

Our website uses cookies and similar technologies in order to:

• Ensure the proper functioning of the site;
• Improve the user experience;
• Analyze site usage;
• Measure the performance of marketing campaigns;
• Optimize our services.

Additional information regarding the cookies used may be found in our Cookie Policy, when available.

8. Analytics and Marketing Tools

Web Experts may use various technological tools, including:

• Google Analytics;
• Google Tag Manager;
• Google Search Console;
• Google Ads;
• Meta Ads;
• LinkedIn Ads;
• CRM platforms;
• Marketing automation tools;
• Behavioral analytics tools;
• Appointment booking platforms.

These tools may collect certain information in accordance with their own privacy policies.

9. Use of Artificial Intelligence Technologies

Web Experts may use artificial intelligence technologies to improve its services, analyses, automation processes, and the production of certain content.

When such technologies are used, we apply reasonable measures to limit the use of personal information to what is strictly necessary.

Final decisions and recommendations remain under human supervision.

10. Disclosure of Personal Information

Web Experts does not sell or rent the personal information of its users.

However, certain information may be disclosed to service providers when necessary for our operations, including:

• Web hosting providers;
• Cloud service providers;
• CRM providers;
• Analytics providers;
• Advertising platforms;
• Technology service providers.

These providers are required to protect personal information in accordance with applicable laws.

11. Transfer Outside Québec or Canada

Some technological providers used by Web Experts may process or store personal information outside of Québec or Canada.

Where required, Web Experts takes reasonable steps to assess the risks associated with such transfers and to ensure that the information receives an adequate level of protection in accordance with applicable legal requirements.

12. Security of Personal Information

Web Experts implements reasonable administrative, technical, and physical measures to protect personal information against:

• Unauthorized access;
• Loss;
• Theft;
• Disclosure;
• Misuse;
• Alteration;
• Destruction.

These measures include notably:

• Access controls;
• Permission management;
• Use of secure connections;
• Regular backups;
• System monitoring.

13. Retention of Personal Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.

As a general guideline:

• Contact requests: up to 24 months;
• Quote requests: up to 24 months;
• Client files: duration of the mandate plus 7 years;
• Accounting and tax documents: as required by applicable laws;
• Analytics data: according to the retention settings of the platforms used.

When information is no longer needed, it is securely deleted, anonymized, or destroyed.

14. Your Rights

Subject to applicable laws, you have the following rights, among others:

• Right to access your personal information;
• Right to rectification;
• Right to withdraw your consent;
• Right to request the deletion of information where permitted by law;
• Right to file a complaint regarding the handling of your personal information.

Any request may be addressed to the Privacy Officer.

15. Privacy Incident Management

Web Experts applies procedures aimed at preventing, detecting, and managing privacy incidents involving personal information.

When an incident presents a risk of serious harm, we will take the measures required by applicable laws, including:

• Assessment of the incident;
• Implementation of corrective measures;
• Maintaining an incident log where required;
• Notification to the individuals concerned;
• Notification to competent authorities where required.

16. Protection of Minors

Our services and website are not intended for individuals under the age of 14.

We do not knowingly collect personal information from minors without the consent required by law.

17. Links to Third-Party Sites

Our website may contain links to external sites operated by third parties.

Web Experts is not responsible for the privacy practices or content of these external sites.

We encourage users to review the privacy policies applicable to those sites.

18. Amendments to This Policy

Web Experts reserves the right to modify this Privacy Policy at any time to reflect changes in its practices, technologies, or legal obligations.

Any modification takes effect upon its publication on the website.

19. Contact Us

For any questions regarding this Privacy Policy or to exercise your rights:

Web Experts

1555 Boulevard de l'Avenir, Suite 306
Laval (Québec) H7S 2N5

Email: hello@web-experts.ca

Phone: 514-234-2989

Website: web-experts.ca